Questions and answers

CBD (cannabidiol) is one of more than a hundred compounds in hemp (Cannabis sativa L.). In our products it is an extract of the plant. You will not read here what CBD does to the body: no health claim for cannabidiol is authorised in the EU, and any such sentence would break that rule — so we describe composition, concentration and form instead.

The percentage is the share of CBD in the bottle. In a 10 ml bottle, 5% is about 500 mg of CBD, 10% about 1000 mg and 20% about 2000 mg. A higher percentage means more CBD in the same volume, nothing else. The exact amount is on the label and in the product description.

No. Intoxication comes from THC, which in our products is below the legal limit or removed entirely. CBD is not psychoactive in that sense.

Full spectrum is an extract carrying all the plant compounds, including traces of THC below the legal limit. Broad spectrum is the same with the THC removed. Isolate is pure cannabidiol and nothing else. The spectrum is stated on every product because it is part of the composition, not a marketing word.

Full spectrum products contain traces of THC below the legal limit of 0.2%; in broad spectrum and isolate the THC is removed. The content is stated on each product.

The drops go under the tongue, are held there for about a minute and then swallowed. The pipette is graduated so you can measure the same amount each time. Capsules and tablets are taken with water; cosmetics are applied to the skin.

CBD can interact with some medicines. If you take any, ask a doctor or a pharmacist before you start. That is a warning, not advice on taking it.

Drug tests look for THC, not CBD. Full spectrum products contain traces of THC, so a positive result cannot be ruled out. If a test is coming, choose broad spectrum or isolate — or take nothing before it.

We do not recommend doses. CBD is sold as a food supplement, and "take this much to feel better" is exactly the health claim the EU does not authorise. The label states how much CBD is in a drop, a capsule or a serving; a question about your own intake belongs with a doctor or a pharmacist, not with a shop.

We do not offer these products to pregnant or breastfeeding women, or to anyone under 18. If in doubt, speak to a doctor.

We ask every producer we work with for a certificate of analysis (COA) for the batch. Until those certificates are published on the site we do not claim to hold one for every item — they will get their own page, so you can open and read them rather than take our word.

In a dry, dark place at room temperature, away from direct light. Once opened, follow the period stated on the packaging.

Industrial hemp products with a THC content below the legal limit are sold freely in Bulgaria. Taking CBD by mouth sits in the European novel food procedure — which is why the label and this site describe composition and quantity rather than effect.

No. These products are offered to adults only.

No. An order is placed with delivery details and no account is required. An account keeps your addresses and order history if you decide to create one.

To a BOX NOW locker — 2,90 €, to an Econt or Speedy office — 3,50 €, to your address — 4,90 €. Over 50 € delivery is free.

Yes — you have 14 days to withdraw without giving a reason. The exception is sealed goods that cannot be returned for hygiene reasons once opened, which covers opened food supplements. The full procedure is on the "Returns" page.

Cash on delivery (in cash or by card to the courier) and bank transfer. Card payment on the site will be added once a payment provider is contracted. The detail is on the "Payment and delivery" page.

Normally 1–2 working days: 1–2 working days to a locker or an office and 1–2 working days to an address, counted from dispatch. Orders placed before 15:00 on a working day are dispatched the same day.

Check it in front of the courier and ask for a report if the damage is visible. Then write to us with a photograph and your order number — with that report a claim is settled quickly.